Best VOIP for Small Business

Are you looking for the best VoIP for small businesses? A Voice Over Internet Protocol also known as VoIP is a technology that allows anyone to make or receive phone calls over the internet.

VoIP is best for small businesses because it reduces the phone bill cost over time.

In this article, you will learn about the benefits of VoIP technology and the best options available for your business.

Benefits of VoIP for Small Businesses

There are so many benefits that come with using a VoIP service for your small business, however, we will list a few of them here to help you make a decision if this service is something you want to use for your business.

Cost Savings

Compared to traditional phone services, VoIP costs less; especially for international calls. Most VoIP services charge a flat rate for unlimited domestic calls instead of per-minute charges accustomed to traditional phone call systems.

Easy to Scale

Voice Over Internet Protocol is hosted in the cloud, therefore enabling small businesses to easily add or remove phone lines without installing hardware components.

Imagine buying extra equipment worth over $500 for each new line. A VoIP service prevents that.

Flexibility

With a VoIP service, your employees can make or receive calls anywhere with an internet connection. Hence, your staff can easily work remotely or on a business trip.

If you own a customer service support centre, your staff could work from home while connected to their computers. 

Integrations

A VoIP service lets you integrate with other business software like customer relationship management (CRM) software, email, payment systems and lots more.

Imagine the power of tracking the conversations of each customer with your staff for a period of time with a single click. A voice-over internet Protocol can be connected to a CRM tool like HubSpot or Zoho and every conversation history can be matched to each customer.

Advanced Features

A VoIP service comes with loads of advanced features like;

Auto attendant: This is an automated responder that helps answer some of the frequently asked questions that your customers may have. You may have come across this when you call your bank or mobile telecom customer service.

Music while on hold: This feature lets you play music while your customers are on hold. It’s mostly used when your staff needs to verify information from the customer’s database or while transferring the call.

Call Queue: If more customers are calling at the same time, a VoIP service can put the other customers on hold while you attend to them one after the order.

Voicemail to email: Perhaps a customer calls after work hours, they will reach your voicemail and can still drop a message. A VoIP service can take the recording from the voicemail and forward it to your email address.

You can not get most of these features and many more with a traditional phone service.

Reliability

VoIP works over the internet so calls are of better quality, less downtime compared to traditional phone call systems when set up correctly.

Portability

If you have plans to relocate your business to another country, you do not need to change your phone number when you use a VoIP service.

Best VoIP for Small Business

Zoho voice

Zoho Voice is a VoIP service from the stables of the Zoho business software suite. Zoho is an Indian-based company that is more popular for its CRM software and affordable pricing for all its software.

With Zoho Voice, you can set up a cost-effective VoIP service for your business that integrates freely into other Zoho software.

For as little as 34$ per month, you get 1,000 free incoming minutes, two-way SMS, 250 free outgoing minutes, live call tracking, call monitoring and lots more.

The $74 plan which is the highest plan comes with everything in the basic and standard plan, plus an advanced noise cancellation feature, a free local number for each license and lots more. 

Nextiva

Founded in 2006, Nextiva is a VoIP service provider that boasts of 100,000 customers worldwide.

Nextiva is an all-around communication suite as it lets customers communicate with you through any medium they prefer. Apart from its VoIP service, customers can reach out via video, SMS, AI-powered Live chats and Social media.

The AI-powered Live chat feature helps you to automate up to 90% of interactions with your customer. With this feature, you can install a widget code on your website to display the Nextiva live chat widget. Through the power of AI technology, this feature will help respond to frequent questions that your customers may have. It could also redirect the customer to a service rep on request.

For a maximum of 4 users, the essential Nextiva plan goes for $23.95 monthly when paid annually.

RingCentral

RingCentral is not a new name in the VoIP service business. It has grown from offering VoIP services alone to a complete business communication suite.

Other features of RingCentral include enhanced business SMS, Cloud faxing, Team messaging, Video meetings, and RingCentral for Microsoft teams.

All features on RingCentral are integrated with AI; this helps to bring in more advanced capabilities like sentiment analysis, call transcription and lots more.

The Core plan which includes unlimited domestic calls, integration to Google and Microsoft apps, and interactive voice response costs $20 monthly when paid annually. The advanced plan goes for $25 while the Ultra plan goes for $35 with extra features.

Ooma office

Ooma is a VoIP and home security service provider. Unlike the other VoIP services on the list, Ooma approaches the VoIP business with a different approach. Ooma has landline-looking phones that are connected to the internet. Although, for some of its plans, there’s no hardware device required.

The Ooma business plan comes with unlimited calls to numbers in the United States, Canada, Mexico and Puerto Rico. It also comes with a virtual receptionist to help prep your customers before transferring the call to you.

The Essential Ooma plan goes for $19.95 per month, the Pro plan goes for $24.95 and the Pro Plus plan goes for $29.95 per month.

Do you still use traditional phone services or have you switched to a VoIP service for your business? We would love to hear from you in the comment section.

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